Resume

To download a copy of my resume, Click Here.

Areas of Expertise:

Experienced in Showpad administration, Salesforce integrations, sales enablement systems, CMS system administration, content management, marketing automation.

Systems – Showpad, Salesforce, Drupal, WordPress, Hubspot, Marketing Cloud, Adobe Creative Cloud.

Certifications:

Salesforce Administrator Certified – May 2020
Trailhead by Salesforce – 70 + badges, 3 Super Badges (Business Administration Specialist, Lightning Experience Reports & Dashboards Specialist, Security Specialist)

Education:

Elizabethtown College, Bachelors of Art
Communications, 2011
Cum Laude

Speaking:

Led a session at Showpad’s 2018 Transform conference as SME for information technology. 

Experience:

Saint-Gobain North America – Malvern, PA
IT Systems Analyst, January  2016 – Present

System administrator of Showpad and Showpad Coach (500+ users)

  • Implementation and day-to-day administration of company-wide system
  • Drive efficiencies through user training, education, and technical support
  • Establish organization-wide process standardization, security protocol and documentation, and content management guidelines

System Administrator for Salesforce.com

  • Salesforce Sales, Service, Marketing Cloud, and general admin support for 3 instances (1100+ users)

Systems administrator of Certainteed.com

  • Daily management of users and permissions, content changes, front-end development support, SSL certificates, and domain management
  • Developed standard documentation for content styling

Other IT systems

  • Implementation lead for Digital Asset Management project
  • Support admin for Product Information System
  • Provide Admin support for company-wide SharePoint portal and ServiceNow ticketing service

Portescap – West Chester, PA
Marketing Communications Specialist, November 2014 – January 2016

  • Led implementation and configuration of marketing automation software. Ensured clean database of contacts, created email CAN-SPAM compliance workflows. Configured Salesforce.com integration and lead assignment rules
  •  Created monthly lead generation reports within Salesforce for marketing channel analysis
  • Managed all content changes and updates to 6 language variant Drupal websites
  • Developed and implemented digital content creation for all North American marketing endeavors including email campaigns, social postings, press releases, videos, and trade show content

YPrime – Malvern, PA
Marketing Communications Manager, September 2013 – October 2014

  • Created communications materials and media plans to public relations programs and developed digital content for brand awareness
  • Created and maintained company blog to showcase company expertise in the field
  • Managed Trade Show communications between company and trade show host’s and arranged all shipping of booth and communications materials
  • Managed social strategy and content, including analysis reporting

HMP Communications – Malvern, PA
E-Media Project Manager, June 2011 – September 2013

  • Managed content changes and additions to 20+ Drupal websites
  • Maintained online advertising calendar, managed online ad placement, and provided ad reports to subscribed advertisers
  •  Produced and edited company’s webinars
  • Edited company videos including educational web series and marketing videos at trade shows